Refund policy

Returns and Refunds Policy

We stand behind every Bomme purchase. Depending on what you ordered, you're covered by either our 90-Day Results Guarantee or our 30-day return policy—details below.

To initiate a return or claim, contact us at hello@bommehair.com.

Returns sent without prior authorization will not be accepted.

90-Day Results Guarantee

Bomme is built for consistent, long-term use. Our clinical studies measure results over 12 to 24 weeks — so we think you should have that long to decide.

How it works. Use Bomme as directed for 90 consecutive days from delivery. If you're not satisfied with your results, contact us at hello@bommehair.com and we'll refund your purchase. Nothing needs to be returned.

What's covered. Purchases representing a full 90-day commitment:

The Bomme Essentials Plus Set
Any subscription held for 90 consecutive days without a skipped delivery

Limited to one claim per customer, first-time purchases only. The LED Red Light Device is not covered by this guarantee.

30-Day First-Time Trial

If you're new to Bomme and your purchase isn't covered by the 90-Day Results Guarantee, you're covered by our first-time trial instead.

If you're not satisfied within 30 days of delivery, contact us at hello@bommehair.com and we'll process a refund for your first eligible purchase. Opened product is fine.

Applies to first-time purchases only, limited to one refund per customer.

Standard Return Eligibility

For all other returns:

Return requests must be made within 30 days of delivery
Products must be unused, unopened, and in original packaging
Proof of purchase is required
Products must have been purchased directly from bommehair.com

The following are not eligible for return:

Opened, partially used, or tampered products (outside the 90-Day Results Guarantee and 30-Day First-Time Trial)
Items altered or filled with other substances
Products damaged due to misuse, mishandling, or accidental damage
Products purchased from third-party retailers

Bundles & Devices

Outside of the 90-Day Results Guarantee and the 30-Day First-Time Trial, multi-month supply sets and the LED Red Light Device must be returned unused and unopened to qualify for a refund.

For standard bundle returns, all items included in the set must be returned together. Partial returns are not eligible.

The LED Red Light Device is not covered by the 90-Day Results Guarantee and is subject to our standard 30-day return policy.

Free Return Shipping

If an item arrives defective, damaged, or incorrect, we will provide return shipping at no cost and offer a replacement or refund.

For all other approved returns, return shipping costs are the responsibility of the customer.

Exchanges

We do not process direct exchanges. The fastest way to receive a different item is to return the original product and place a new order.

Subscriptions

Subscription orders renew automatically according to the delivery frequency selected (1, 2, or 3 months).

You may update your delivery schedule, shipping address, payment method, pause, or cancel through your account at least 5 days before your next scheduled shipment.

Once a subscription order has processed or shipped, it is subject to this return policy.

Subscriptions are covered by our 90-Day Results Guarantee once held for 90 consecutive days without a skipped delivery. Skipping a delivery or cancelling before 90 days returns the order to standard return terms.

Pre-Orders & Backorders

Pre-order or backorder items will ship according to the timeline noted on the product page.

Pre-orders may be canceled prior to fulfillment. Once fulfilled, they are subject to this return policy.

Refunds

Once your return is received and inspected, or your guarantee claim is approved, we will notify you.

Approved refunds are processed back to the original payment method within 10 business days. Please note that your bank or credit card company may require additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at hello@bommehair.com.